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The Oklahoma Attorney General's Office is now accepting complaints about airlines. Under a new agreement between the Oklahoma Attorney General and the U.S. Department of Transportation, residents can submit complaints about ticket agents and airline carriers to the attorney general's office.
“Airline passengers deserve to be treated fairly and to receive the services for which they pay,” Attorney General Getner Drummond said. “Our hope is that this airline complaint form will improve ease for Oklahomans to lodge a complaint directly with the Attorney General’s office. I am committed to protecting all Oklahomans from deceptive and prohibited conduct.”
DOT expects to launch a modernized system for handling air-travel service complaints later this month. This system is intended to improve the customer experience for the tens of thousands of consumers who file such complaints with the federal agency each year. The Office of the Attorney General will provide information on how to submit complaints directly to DOT in the near future.
The two-year agreement between Oklahoma and DOT may be extended in two-year intervals. Drummond previously urged the federal government to strengthen protections for air travelers and asked Congress to authorize state attorneys general to enforce federal consumer protection laws governing the airline industry.
The complaint form can be found at Oklahoma.gov.